Contact Us

BENEFIT INFORMATION AND PLAN UTILIZATION

Phone: +1.610.254.8765 (Collect Calls Accepted) or +1.866.750.6125 (U.S. Toll Free)
Email: scholars@hthworldwide.com; someone will respond on the next business day.


24 HOUR PRE-CERTIFICATION AND EMERGENCY ASSISTANCE

For Pre-certification of Medical Services inside or outside the United States:
Phone: +1.610.254.8767 (Collect Calls Accepted) or 1.866.266.7506 (U.S. Toll Free)

Click here for information about pre-certification including the electronic pre-certification process/notification


PRESCRIPTION BENEFITS

Provided by Universal RX

For Mail Order within the United States (if available for your program):

To Enroll & Order:
To enroll in the mail order program, you can call the below number or you can enroll online at www.envisionpharmacies.com/mail. Once you've establish an account, you can log into your profile to reorder medications or place new orders.

Online: Visit the website at www.envisionpharmacies.com
Phone: Call EnvisionPharmacies at 1-888-773-6380 U.S
Hours: EnvisionPharmacies Customer Care Representatives and Clinical Pharmacists are available 24 hours daily.

To submit prescriptions, prescribers can reach EnvisionPharmacies by:

E-Prescribe or EDI Number NCPDP 36-77361
Phone: 1-888-773-6380 U.S.
FAX: 1-866-909-5171

Or prescriptions can be mailed to:
EnvisionPharmacies
7835 Freedom Ave NW
North Canton, OH 44720

For International Mail Order (if available for your program):

To Enroll & Order:
To place an order, you can call EPS at the below number or complete the online order form at www.expatps.com. Submit your prescription details via email to eps@universalrx.com or fax your prescription(s) to 540-777-7184.
Online: www.expatps.com
Phone: Call an EPS Representative to order outside of the U.S. 540-777-1450; Hours: 8:30am - 5:00pm EST, U.S.
Fax: 540-777-7184
Email: Email a copy of your prescription(s) to eps@universalrx.com


CLAIMS SUBMISSION

Administered through HTH Worldwide
Mail Claims to:

HTH Worldwide
Attn: Claims Department
P.O. Box 1748
Southeastern, PA 19399-1748, USA

Payor ID# (US): 60054
Email claims to: hthclaims@hthworldwide.com


SALES & ADMINISTRATOR ASSISTANCE

Exclusively offered through Clements Worldwide
Phone: +1.202.872.0060 (Collect Calls Accepted) or +1.800.872.0067 (U.S. Toll Free)
Fax: +1.202.466.9064